Nyvo is a hands-free voice app for people riding together, built by an independent developer. We collect as little personal data as possible while making the app work. This policy explains what we collect, why, and what control you have over it.
Nyvo was previously called CycleBuddy. Same app, same developer, new name.
What we collect
Account information
When you sign up we store your email address through Firebase Authentication so you can log in. If you sign in with Apple or Google, we receive your email address from them. If you use Apple's Hide My Email, we only ever see the relay address Apple gives us. Your name and profile photo are stored if you choose to provide them.
Rides
When you start or join a ride we store a record of it: who took part, when it started and ended, and how long you were connected. This powers your ride history, your time-together totals, and the count of free rides you have used.
Photos
If you add photos to a ride, they are stored in Firebase Storage and linked to that ride. Photos on a shared ride are visible to the other rider on that ride. We do not use your photos for anything else, and we do not share them with anyone outside the ride.
Voice
Nyvo uses Agora to carry audio between riders in real time. We do not record, store or listen to your conversations. Audio passes through Agora's network to the other rider and is not retained by us or by Agora after the ride ends. We need microphone access to send your voice, and we never use the microphone outside an active ride.
Ride performance data
During a ride we record technical measurements to help us improve audio quality: battery level, mobile data or Wi-Fi connection, data used, and connection events such as drops and reconnections. This is about your device's performance, not about you.
Usage analytics and crash reports
We use Firebase Analytics and Firebase Performance Monitoring to understand which parts of the app people use and to find slow screens. This includes things like which screens you opened and whether a share succeeded. We do not attach your email address, your name or your photos to analytics events.
When the app crashes, we use Firebase Crashlytics to see what went wrong. Crash reports include technical details about the crash and the app's state. They do not include your account ID, name, email address or photos.
Subscription status
If you subscribe, we use RevenueCat to check whether your subscription is active. RevenueCat receives purchase information from Apple (such as the product, purchase and renewal dates, and whether the subscription is active) linked to your Nyvo account ID (not your name or email address). It never receives your payment card details.
Feedback you send us
If you rate a ride or send feedback through the app or our website, we store what you wrote along with your user ID and app version, or the email address you gave us.
What we do not collect
- No location or GPS data. Nyvo does not track where you ride.
- No payment card details. Apple handles all payments, and we never see your card.
- No contacts, calendar or health data.
- No advertising. We do not sell your data and we do not share it with advertisers.
Who we share data with
We use a small number of service providers to run the app. They process data on our behalf and only to provide their service to us:
- Firebase (Google): sign-in, database, photo storage, analytics, performance monitoring and Crashlytics crash reports.
- Agora: real-time audio between riders during a ride.
- RevenueCat: checking and keeping track of your subscription status.
- Apple: subscription payments, if you choose to subscribe.
We do not sell your personal data to anyone.
Free rides and subscriptions
Every Nyvo account includes 3 free rides in total. A ride only counts once you have been connected for 5 minutes. After your free rides, Nyvo Unlimited is a paid subscription, and one subscription covers both riders on a shared ride.
Subscriptions are bought and billed through your Apple ID. They renew automatically until you cancel, and you can cancel at any time in your Apple ID settings (Settings, then your name, then Subscriptions). Prices are shown in the App Store in your local currency before you buy. We receive confirmation that your subscription is active, through Apple and RevenueCat; we never receive your payment details.
Deleting your account
You can delete your account at any time from Profile in the app. Deleting your account permanently removes:
- your profile, including your name and profile photo
- your ride history and stats
- your account and login details
Photos you added to a shared ride stay with that ride. They are part of the other rider's history too, and removing them would delete their memories as well as yours. If you want a specific photo removed before you delete your account, delete it yourself from the ride it belongs to.
Account deletion is permanent and cannot be undone. Deleting your Nyvo account does not cancel an Apple subscription. Cancel that separately in your Apple ID settings.
How long we keep data
We keep your account and ride data for as long as your account exists. Analytics and crash reports may be kept after you delete your account. They never include your name, email address or photos. Apple and RevenueCat keep purchase records as required for billing, refunds and tax.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you. Most of this is available directly in the app. For anything else, email us at support@nyvoride.com and we will help.
Children
Nyvo is not intended for anyone under 13, and we do not knowingly collect data from children under 13.
Changes to this policy
If we make material changes, we will update the date at the top of this page and let you know through the app or by email.
Contact
Questions about this privacy policy? Email support@nyvoride.com.